Refunds

SHIPPING

All orders are shipped out in 3-5 business days.

RETURNS & REFUNDS

Your order from Pup Labs is protected by our industry-leading 180-day money-back guarantee.
We stand behind the quality of our products and want you to feel confident in your purchase. If you’re not satisfied, you may return any unopened package within 180 days of receiving your order for a refund.

To begin the return process, call 855-207-7351 within 180 days of delivery.
We cannot process refund requests via email. Please call our customer service team so we can personally guide you through the return steps. Note that return shipping costs are the responsibility of the customer.
Our support hours are Monday through Friday, 10:00 a.m. to 7:00 p.m. Eastern Standard Time.
Once your return has been received and processed, please allow up to 48 hours for your refund to be issued and 5 business days for funds to appear on your card.