Refunds

SHIPPING

All orders are shipped out in 3-5 business days.

RETURNS & REFUNDS

Your order from Pup Labs is protected by our industry-leading 180-day money back guarantee. We’re so confident you’ll love our products, that we’re giving you an entire 6 months to try it out! If it doesn’t deliver the results you hoped for, you can get a full refund. Just email us at support@puplabsusa.com or call 855-207-7351 within 180 days of receiving your order, and our customer service team will assist you with the return process. Please note that you will be responsible for the return shipping costs.

You will receive a reply within 24-48 business hours Monday through Friday between the hours of 10:00 am and 7:00 pm Eastern Standard Time.

After complying with the steps above, please allow for 48 hours for your refund to be processed, and 5 business days to see your funds credited to your card.