Refunds

SHIPPING, RETURNS & REFUNDS

All orders are shipped out in 3-5 business days.

INDUSTRY-LEADING GUARANTEE

Your order from Pup Labs is protected by our industry-leading 180-day money back guarantee. We’re so confident you'll love our products, that we’re giving you an entire 6 months to try it out! If it doesn’t deliver the results you hoped for, you can get a full refund, no questions asked.

Now, you may be thinking, “How can I return something I’ve already opened and used?” The answer is: you don’t have to! You can keep your order as our way of saying “Thanks” for trying Pup Labs today. It’s really that simple.

Here’s what to do if you want to keep the bottles:

Simply call 855-207-7351, or email support@puplabsusa.com for a full and prompt refund. You have 180 days from receipt of order. Please allow for 48 hours for your refund to be processed, and 5 business days to see your funds credited to your card. 

If you'd like to send the bottles back:

Please provide the following information: First Name, Last Name, Email and Phone used to place the order, Shipping Address, Shipping City, State, and Zip code, Order Number, Items that you wish to return, and quantity of items.

You can ship it to this address: 5830 East 2nd Street #92913, Casper WY 82609

You will receive a reply within 24-48 business hours Monday through Friday between the hours of 10:00 am and 7:00 pm Eastern Standard Time.

Return the empty canister, along with the original order invoice that you received, and the confirmation number you have been assigned.

It is your obligation to pay the return postage, and we do recommend you opt for tracking and confirmation numbers for verification and efficiency purposes. 

We will refund your entire order, excluding shipping costs. These guidelines were created to keep you satisfied, while at the same time ensuring we can continue to provide a quality product to other happy customers for years to come. 

After complying with the steps above, please allow for 48 hours for your refund to be processed, and 5 business days to see your funds credited to your card.