RETURNS & REFUNDS

For us at PupLabs, your happiness as a pet parent is of utmost importance to us, and the health of your pet is paramount.

We promise to stand by you by ensuring purchase protection:

  • Your order reaches you safely.
  • The product you receive is in pristine condition and matches its description.
  • Your transaction is always authorized and verified.

Your order is protected by our 180-Day Money Back Guarantee.
If you're not satisfied with your purchase, you may return any unopened products within 180 days of delivery for a refund. 

HOW TO INITIATE A RETURN?

  • Contact our Customer Care team at 855-207-7351, and one of our agents will guide you through the return steps.
  • Our support hours are Monday through Friday, 10:00 a.m. to 7:00 p.m. Eastern Standard Time.
  • Please note that we cannot process refund requests via email.

RETURN TERMS

  • Return Window. You have a 180-day period from the date of delivery to initiate your return.
  • Product Condition. The returned products should be unopened, undamaged, and presented as they were when delivered – with all labels in place.
  • Beyond 180 days. We hope it never comes to this, but if more than 45 days have passed since the delivery of your order, we regret that we cannot process a refund.
  • Return Address: 540 B Road, Labelle, FL 33935, PupLabs LLC
  • Shipping Costs. Please note that return shipping costs are the responsibility of the customer.
  • Processing Time. Once your return has been received and processed, please allow up to 48 hours for your refund to be issued and up to 5 business days for funds to appear on your card.

WHAT CAN'T BE RETURNED?

Certain items are non-returnable to ensure our commitment to quality:

  • Gift Cards. These are non-refundable.
  • Final Sale Products. Items that are marked as final sale.
  • Affected by External Factors. Damaged, scratched, punctured products, or stained labels beyond recognition